30010 Privacy Policy & Data Protection
30010 is committed to protecting the privacy of every user. This policy outlines the types of information we collect, how it is used, how we store and protect it, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
Information We Collect
Account & Personal Information
During registration, 30010 collects information you provide voluntarily, including your full name, email address, phone number, and date of birth. This information is required to verify your identity, process transactions, and comply with legal requirements applicable to the use of a betting platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to the payment method you use — including bank name, partially masked account number, or relevant e-wallet details. We do not store your full card number or online banking passwords.
Device & Browser Data
The 30010 platform automatically records technical information such as IP address, device type, operating system, browser version, screen resolution, and access time. This data is used to detect unauthorised access, resolve technical issues, and improve the user experience across all device types including Android and iOS.
Platform Usage Data
We record betting history, transaction records, game preferences, pages visited, and in-platform interactions. This usage data helps us understand user needs and improve platform functionality over time.
How We Use Your Information
30010 uses collected information solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which your data is used:
- Identity verification & account security — ensuring only the rightful account owner has access.
- Transaction processing — handling deposits, withdrawals, and financial records in MYR.
- Platform improvements — analyses usage patterns to improve platform performance and user experience.
- Service communications — sending important notices such as account verification, security alerts, and policy updates.
- Legal compliance — fulfilling obligations under applicable Malaysian law.
- Fraud prevention — to detect and prevent suspicious or unauthorised activity on the platform.
30010 will not sell, rent, or trade your personal data to third parties for marketing or commercial purposes without your consent.
Cookies & Usage Tracking
The 30010 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the platform remember your preferences, keep your login session active, and speed up page load times.
Types of Cookies Used
- Session cookies — active while you are using the platform and deleted once you log out or close your browser.
- Persistent cookies — stored on your device for a set period to remember your language preferences and display settings.
- Analytics cookies — used to understand how users interact with the platform for internal improvement purposes only.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in.
Data Storage, Security & Sharing
How We Protect Your Data
All data collected by 30010 is stored in a server environment protected with SSL encryption. Access to the user database is restricted to authorised personnel only and is controlled through a multi-layered authentication system. We conduct regular security audits to ensure our systems remain up to date and resilient against cyber threats.
Your data is retained for as long as your account remains active or as required for operational and legal compliance purposes. Once an account is closed and the mandatory retention period has lapsed, your personal data will be deleted or anonymised.
Sharing with Third Parties
30010 may share user information with third parties only in the following circumstances:
- Payment providers — such as local banks and digital wallet providers that process your MYR transactions. They are subject to their own respective privacy policies.
- Legal requirements — if required by court order, regulatory directive, or applicable Malaysian law.
- Security protection — to investigate or prevent fraud, unlawful activity, or security threats against the platform and its users.
User Rights & How to Contact Us
Your Rights as a User
As a 30010 platform user, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal information we hold in relation to your account.
- Right to Rectification — if your information is inaccurate or outdated, you may request an update through your account settings or by contacting our support team.
- Right to Erasure — you may request the deletion of your account and personal data, subject to any legally mandated retention requirements.
- Right to Object — you may object to the processing of your data for specific purposes by contacting our team.
Privacy Policy Updates
30010 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via an in-platform notice or email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. The date of the most recent update is always displayed at the top of this page.
For any enquiries regarding this privacy policy, data access requests, or complaints, please reach us via:
Support at 30010.net
We will endeavour to respond to all privacy-related enquiries within 7 business days.